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American Psychological Association
Washington, DC, United States
25 days ago
American Psychological Association
Washington, Dist. Columbia, United States
25 days ago

Description

This position is the initial point of contact for incoming communications for the Office of CE Sponsor Approval (CESA). This position provides communications for the office, and consultation regarding implementation of the Standards and Criteria and Policies and Procedures of the Office of CE Sponsor Approval. Consultation with the direct supervisor is required. Regulatory and legal components associated with this department require the incumbent to ensure confidentiality and strict adherence to ethical standards, as well as maintain records for the office. The incumbent will have extensive contact with internal- and external-facing stakeholders and will provide excellent quality customer service related to inquiries about CESA, including handling correspondence efficiently and professionally, while following departmental guidelines for answering, directing, and responding to incoming communications. Strong interpersonal skills and attention to detail are required. The incumbent must work well with a team, maintain a professional demeanor when responding to inquiries, and be articulate and effective when communicating objectives and goals of the office. The incumbent will provide administrative support for the CESA office, including demonstrated expertise with APA operational systems relevant to the office, such as those associated with Finance, ITS, and quality assurance / data handling. The incumbent must also demonstrate the ability to organize information, be reliable, show initiative in completing tasks, and provide necessary communication to APA members, stakeholders, and staff. Activities are assigned, and normally reviewed once a week or as necessary to keep work on schedule and projects on time; incumbent is responsible for initiating conversation and consultation with supervisor on project progress aside from regular meetings.

Responsibilities:

  • Provide quality customer service; independently evaluate inquiries and appropriately respond to requests; and demonstrate clear contributions toward an effective, efficient, and professional work environment. Consult with supervisors as needed
  • Manage and maintain confidential electronic file system and database in a timely, ongoing, consistent manner
  • Manage reports and application submission timelines
  • Provide administrative support related to meetings and office activities
  • Provide consultation related to the standards and policies, appropriately feeding forward any relevant information based on such consultation (e.g., to inform future communications)
  • Provide evidence-informed recommendations to enhance resources / processes based on office data
  • Assist with reviewing of reports and communicate feedback to ensure compliance
  • Interact with external committee or group members, sponsors, and general public regarding the CESA office; Form working relationships with internal or external contacts
  • Regularly initiate communication with relevant parties to ensure optimal workflow (e.g., Finance, ITS, supervisor(s), Membership, etc.)
  • Serve as the primary point of contact for website (JIRA) requests submitted on behalf of the CESA office: work closely with ITS on an ongoing basis; design and implement updates in the best interest of APA and applicants/sponsors
  • Track and process budget and financial-related items (to include tracking revenue and expenses)
  • Facilitate resolution of complaints filed against APA-approved sponsors in consultation with supervisors
  • Other duties as assigned.

About APA:

The American Psychological Association (APA) represents 122,000 psychologists, students, and affiliates, primarily in the U.S. and Canada but also in other countries around the world. APA is a scientific and professional organization with about 500 employees and is categorized as a 501(c)(3) along with its 501(c)(6) companion organization, APA Services, Inc.

Job Location: Remote: APA jobs may be considered for remote work eligibility as defined in APA’s Flexible Work Policy and are subject to approval. Remote work employees may not work from the following states or U.S. territories: Alaska, California, Colorado, Guam, Hawaii, Iowa, Louisiana, Montana, Nebraska, New York, North Dakota, Ohio, Puerto Rico, Rhode Island, U.S. Virgin Islands, Washington, Wyoming.

Application Instructions:

Qualified candidates must apply online through APA’s applicant system and attach a resume and cover letter specifying your salary expectations. Applications that are submitted without both documents are considered incomplete and will not be reviewed for consideration. Once your application is submitted, you will receive a confirmation email. Please make sure to check your Spam folder if you do not receive an email from us. Candidates may also be asked to submit a professional writing sample as part of the interview process.

The American Psychological Association is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law.



Requirements

Education and Experience Required:

  • Bachelor’s degree or four years of relevant office experience
  • Evidence of effective verbal and written communication skills
  • Evidence of excellent customer service experience
  • Experience in regulatory environments / work settings

Computer Skills Required (including level of expertise):

  • Advanced proficiency in Microsoft office, email programs, online application and technical systems (e.g., Salesforce), virtual meeting platforms (e.g., Microsoft Teams and Zoom)
  • Proficiency with data handling systems (e.g., Microsoft Excel and SPSS)

Job Information

  • Job ID: 63736793
  • Location:
    Washington, Dist. Columbia, United States
  • Company Name For Job: American Psychological Association
  • Position Title: Program Officer
  • Job Function: Other
Non-Profit / Charity
Washington , Dist. Columbia , United States

The American Psychological Association was founded in 1892 with 31 members and grew quickly after World War II. Today, APA is a scientific and professional organization categorized as a 501(c)(3) along with its 501(c)(6) companion organization, APA Services, Inc. APA has nearly 119,00 members comprised of psychologists, students, and affiliates, and 54 divisions in subfields of psychology primarily in the U.S. and Canada but also in other countries around the world. We aspire to excel as a valuable, effective and influential...

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